Shipping Policy

We do not offer refunds for the online courses or the International Space Convention 2023 tickets.

 

If you have purchased an in-person ticket and will not be able to attend, contact us to convert it to an online ticket.

 

To be eligible for a conversion you will need the receipt or proof of purchase.

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To start a conversion, you can contact us at info@altairenterprises.com

If your conversion request is accepted, we will send you instructions on how to proceed.

You can always contact us for any conversion question at altairenterprisess@gmail.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Conversions

We will notify you once we’ve received and inspected your conversion request, and let you know if the conversion was approved or not.